The disturbing things about this post:CharlieTango wrote:art,
{snip}
why not call you service center, rather than wait for them to call you. be cordial and remind them that you are waiting for a call, and per tom p you have expectations of a better service relationship?
{snip}
you are wrong about tom p, he's not all about pr, he's a man of few words. if i was in your shoes i would find an a&p from my local field and get him to do things like oil changes as well as maintenance issues that are not being conveniently handled by the service center. i have done the same, fd likes to do the warranty work when they can but they can be extremely flexible. you got tom's agreement, use it rather than wait and complain. you know how to communicate, use your skills to solve your problems, it is easy.
you said "too bad flight design isn't this responsive" remember me telling you about all the times flight design did the same thing for me? they have flown to my location to do service bullitens and other maintenance.
{snip}
1) you have to sweet talk the company into providing the service that is required to maintain the airworthiness of their product
2) early on when few planes were purchased you got great treatment, so that is how you think everyone else gets treated?
There is overwhelming evidence from many credible sources that FD is no where near as repsonsive as claimed and to even suggest that the reason they are not is because the purcahser of the product doesnt sweet talk enough to get his due is ....well, its appalling.
And, that is after spending over $100K.
I mentioned this to a CT dealer and he began to wail and moan about how little he made on the sale of a CT. It was almost the same song and dance you hear from a car salesman about how you need to cut him some slack so he can feed his starving children.
Well, I decided to write to the FAA for the official records to see how much profit was actually made on the sale of the CTSW. The price paid by they dealer to Tom P was (for a typical plane) $72K and sold without avionics at $92K.
That means that the dealer marked up $20K, and the rest was an in-house avionics shop, which even if done at cost, and unlikely, would place the gross profit at $20K. If he sold only 5 planes (well below his actual sales), thats a gross profit of $100K.
The planes were literally flying out of the dealership, and now there are not only too many of them to provide the excellent service you got in the early days, but they are being hastily put together and full of problems.
I have no desire to go into all of the problems I had to fix with my CTSW, at my own expense, before I was a happy camper with my plane, but someday I may provide the long list of defects that my mechanic discovered (lucky me! I actually had a mechanic and ArtP didnt).
The only people I see whining are Roger H and FD.
